Voucher Terms

Gift Voucher Terms and Conditions

1. Pricing and Facilities

From time to time South Wales Camping offers discounts and/or special offers on certain accommodation and dates, gift vouchers cannot be used in conjunction with these offers and are only valid for the accommodation and duration as purchased and detailed on the voucher.
Whilst we take every care to ensure that prices are correct, we reserve the right to withdraw any voucher where incorrect pricing has occurred, any payment made will be fully refunded.

2. Voucher Validity

South Wales Camping gift vouchers are valid for 180 days from the date of purchase, unless otherwise agreed in writing by South Wales Camping, vouchers do not have a cash value and are only valid for the accommodation and duration as purchased and detailed on the voucher, additional nights and/or upgrades may be purchased separately but this will be subject to availability and must be confirmed with South Wales Camping in advance.
Please note that during peak season and school holidays etc. specific accommodation and dates may be limited and should be booked in advance accordingly.

3. Accommodation Availability and Booking

All gift vouchers stays must be pre-booked, please do not arrive at the site to redeem your gift voucher without first confirming your booking with us as we cannot guarantee that accommodation to which the gift voucher refers, or any alternative accommodation will be available. In order to avoid disappointment, we recommend that you book your stay well in advance of your planned visit, do not organise travel until your booking has been confirmed by South Wales Camping.
South Wales Camping will not be held liable for any costs incurred if your stay is not pre-booked and we cannot accommodate you.
Vouchers are not valid for any other holiday site and can only be redeemed with South Wales Camping, vouchers cannot be redeemed via online booking sites such as airbnb.

4. Cancellations by Customer

If for any reason should you not be able to attend on your pre-booked dates you should notify South Wales Camping as soon as possible, cancellations notified to South Wales Camping more than 28 days prior to the start date of the pre-booked stay may be re-arranged subject to availability and to the expiry date of the voucher. 
Cancellations notified to South Wales Camping less than 28 days prior to the pre-booked start date will only be re-arranged at the sole discretion of South Wales Camping and will only be considered if your pre-booked accommodation and dates can be filled by other customers to the same value as the gift voucher.

5. Cancellations by South Wales Camping

In the unlikely event that pre-booked accommodation or specific dates become unavailable due to unforeseen circumstances and South Wales Camping is forced to cancel your pre-booked stay, South Wales Camping will notify customers by phone and email as soon as practical, in these circumstances South Wales Camping will make every effort to offer customers alternative accommodation and/or dates or will offer customers an extension on the gift voucher so that the stay can be re-arranged for a more suitable time. 
If either of these options are unsuitable or not possible South Wales Camping will offer a full refund of the gift voucher purchase price to the original purchaser of the gift voucher, any liability to South Wales Camping shall not exceed the gift voucher purchase price.

6. Facilities

Site and specific accommodation facilities are detailed on this website and will be maintained to this standard, however South Wales Camping reserves the right to improve or offer higher standard facilities at any time without notice in order to improve customer satisfaction.

7. Site Safety

Children and dogs (where permitted) should be kept under observation at all times, children in particular should not be allowed near the lake or feeder pond without adult supervision.
Safety information and signs posted on site should be read and adhered to at all times.

Please note: gift vouchers can only be redeemed directly with South Wales Camping on 01269 850005, vouchers cannot be redeemed via online sites such as Airbnb